Terms & Conditions
These Terms apply to consumers only. If you are not a consumer then please see www.trade.opiuk.com for the terms which apply to you.
We amend these Terms from time to time. Each time you wish to order products please check these Terms to ensure you understand the Terms which will apply at that time.
Every time you order products the Terms in force at that time will apply to the contract between us.
These Terms were last changed on 29th November 2013.
The OPI UK website is owned and operated by Coty Inc., Registered Office: Unit 10, Woodshots Meadow, Hatters Lane, Croxley Business Park, Watford WD18 8YU (Company number 3459239). Our VAT number is 722457051.
SHOPPING WITH OPI UK
You can order products in the following ways:
online via this website
by telephoning 02039 015892
When you place an order for a product in any of the ways described above you are offering to buy it for the price stated, subject to these Terms.
When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order and all orders are subject to availability. Once we have sent the confirmation email we will then check availability and if the product is not available we will contact you by email and will not process your order.
Please note that the packaging of our products may vary from images on our site.
We may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.
Orders may be processed online, or by telephone, using a credit or debit card (Visa and Mastercard credit cards, Visa Delta, Switch and Solo debit cards). To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet. Payment for the products and all applicable delivery charges is in advance. Your credit card or debit card is charged when your order is placed.
We use SagePay, a company with the latest security measures to protect your details when you shop with us.
If you look up at the URL of the shopping basket page you will notice that it begins with https://. This means that it is on a Secure Server and all transactions that take place are encrypted between your browser and the server. Nobody is able to obtain your credit card details nor other information. Of equal importance is the security which surrounds the payment system. By making use of SagePay we have a sophisticated online trading system available. It allows us to safely process your credit card payment with the bank, and complete the financial transactions securely behind protected firewalls.
No personal or financial details are left unencrypted on a remote server, and such details are never sent by internet email.
Your credit card company may also do security checks to confirm it is you making the order.
All order details and invoices will be sent with your goods to the delivery address that you specify at the point of placing your order.
The price for each Product on www.opiuk.com is shown in UK sterling and includes VAT at the applicable rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
We always try to make sure that the prices on www.opiuk.com are accurate but errors may occur. If we discover an error in pricing of the Products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the Products will be refunded in full. Prices for our products may change from time to time but changes will not affect any order which has been dispatched or for which we have issued a dispatch confirmation. Please note that if a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing that we do not have to provide the products to you at the incorrect (lower) price.
You will be notified of the delivery costs automatically before you submit your credit or debit card details, based on the delivery address you specify.
There will be no contract of any kind between you and us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. At the moment the goods are dispatched (and not before), a contract will be made between you and us. If we are unable to supply you with a product, for example because that product is not in stock or is no longer available or because of an error in price on our site we will inform you of this by email and we will not process your order. If you have already paid for the products we will refund you the full amount as soon as possible.
Orders over £400 will not receive 10% discount online.
DELIVERY AND CHARGES
The cost of packing and delivery is clearly displayed at the checkout for your approval prior to confirming your order. Most orders placed before 2.00pm (Monday-Friday) will be delivered within 3 to 4 working days between the hours of 9.00am and 5.30pm. Orders placed after 3.30pm during the week or at weekends are processed and dispatched the following working day. No orders are processed, dispatched or delivered on Bank Holidays or weekends. For detailed info on Delivery of Goods and Postcode Exceptions click here. Orders over £400 will not receive 10% discount online.
We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly. We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily over the phone. For issues that cannot be dealt with immediately we will endeavour to respond within 24 hours either with a solution or with an expected timescale to put an end to the issue. If you feel you have a complaint you wish to make please click here to email us or call our customer service team on 02039 015892.
AVAILABILITY OF PRODUCTS
We try to keep www.opiuk.com as up to date as possible but cannot guarantee that particular product will always be available.
All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.
We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that opiuk.com will be fault free. If you find a fault, please let us know by emailing us by clicking here.
There will be some times when your access to the www.opiuk.com website is restricted to allow for repairs, maintenance or improvements.
LIABILITY OF OPI UK
The OPI UK website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on www.opiuk.com we will try to correct them as soon as we can.
In particular we are not liable to you for the following:
Incompatibility of www.opiuk.com with any of your computer or telecommunications equipment or software
Technical problems or errors or interruptions of www.opiuk.com
Inadequacy of www.opiuk.com to meet your requirements
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related www.opiuk.com
Nothing in the above paragraph applies to liability in respect of products sold through www.opiuk.com
If we fail to comply with these Terms we are responsible for loss or damage that you suffer that is a foreseeable result of our breach of these Terms or our negligence but we are not responsible for any damage which is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
We only supply the products to you for domestic and private use. You agree not to use the products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Nothing in these Terms and Conditions excludes liability for:
death or personal injury caused by our negligence or fraud.
fraud or fraudulent misrepresentation
any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession)
any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
defective products under the Consumer Protection Act 1987.
The content of www.opiuk.com is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of www.opiuk.com on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.opiuk.com without written permission from us.
No license is granted to you in these Terms to use any trademark or service marks of OPI UK or its licensors including, without limitation, the trade marks, or service marks.
We may update these Terms from time to time and these changes will apply to the use of www.opiuk.com. If you do not wish to accept the new Terms you should not continue to use www.opiuk.com. If you continue to use www.opiuk.com after the date on which the change comes into effect, your use of www.opiuk.com indicates your agreement to be bound by the new Terms.
Please read the instructions, manuals and other user documentation that comes with your Products carefully. You are urged to use all Products safely and in accordance with the guidelines.
OPI UK may change or withdraw any part of www.opiuk.com, or may refuse you access to the web site at any time if we consider it necessary.
OPI UK may also terminate this Agreement and immediately remove, cancel or suspend access to and use of www.opiuk.com upon breach of any part of these Terms whatsoever.
OPI UK may transfer our rights and obligations under a contract with you to another organisation, but this will not affect your rights or our obligations under these Terms.
Termination shall be without prejudice to OPI UK’s other rights.
OPI UK acts as principal on its own account and not as agent for you or any other person.
If OPI UK does not enforce any provision of these Terms such will not be considered a continuing waiver.
In the event that any part of these Terms is held to be unenforceable, such part will at OPI UK’s option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.
These Terms constitute the full agreement between you and OPI UK and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed. Since we are only aiming www.opiuk.com at the UK market, we cannot guarantee that it accords with local laws of any other countries.
Use of OPI UK and these terms are subject to the laws of England and the jurisdiction of the English Courts. This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.
RETURNS & REFUNDS
We believe that you will be thrilled with the products you purchase but understand that there may be an occasion where you feel it necessary to return an item. As part of our commitment to customer service, we aim to keep these instances to a minimum and the process as simple as possible.
If you are a consumer you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason decide you do not want to keep a product you can notify us of your decision to cancel the contract between us and receive a refund. Please note that this only applies to unopened and unused products. Advice about your legal rights to cancel the contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
Your legal right to cancel the contract between us starts from the date we send you a dispatch confirmation which is when the contract between us is formed. If the products have already been delivered to you, you have a period of seven (7) working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays and public holidays are not included in this period.
If you choose to cancel the contract we will refund you any money (including delivery charges) which you have paid us for that product. We will process the refund due to you as soon as possible and in any event within 30 calendar days of the day on which you gave us notice of cancellation. All you pay for is the return postage (preferably using Royal Mail Recorded Delivery) of the goods. In order to cancel the contract please contact us by telephone on 02039 015892 or click here to email us to inform us that you wish to return the goods and we will allocate you with a returns code. To enable us to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, including the package of returned goods. For faulty goods or goods which were inaccurately described or incorrect please see below.
We will refund you on the credit card or debit card used by you to pay.
FAULTY / INCORRECT GOODS
As a consumer you have legal rights in relation to products which are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.
If you receive an item from us which is faulty/broken or which you did not order, please contact us by telephone on 02039 015892 or click here to email us to inform us within 30 days of purchase and we will arrange a refund including any applicable delivery charges or a replacement. In the event of you returning goods to us we will also pay you the reasonable cost of the return postage. Please contact us prior to returning the items and we will allocate you a returns code and we will advise you how to send or whether to send the items back to us. To enable us to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, including the package of returned goods. We ask that you send the items back to us via Royal Mail First Class (recorded) and include a proof of postage from the Post Office so that we can refund you for your return postage costs.
For help or advice with products after 30 days or purchase, please click here to email us for more information.
Website Returns Department
10 Woodshots Meadow
Croxley Business Park